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Work From Home Customer Relation Advisor - Arabic speaking position

Apple needs an Arabic Speaker to work from home

 

Job description

Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.

The role of Customer Relations (CR) Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer's recovery and retention. You will handle various complex customer’s issues, will work closely and communicate effectively with different departments to ensure a successful resolution of each case as well as delivering best-in-class customer experience.

Description

You will represent Apple as the company’s highest escalation point with the ultimate scope of restoring and strengthening customer’s loyalty and faith in Apple as a whole.

You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer’s needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed

Key Qualifications

Passionate about solving customers' issues in an efficient and effective manner and committed to keep Apple customers Apple customers.

Demonstrated willingness to help and assist customers effectively, to resolve their issues fully and to enrich their experience wholly

Strong communication skills

Superior interpersonal skills

Organisational skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure

Active listening skills

Negotiation skills

Outstanding and consistent follow through until full resolution is obtained and customer’s experience is fully addressed

Excellent problem solving skills

Able to make sound judgments, understanding and balancing the needs of the customer as well as the needs of the company.

Be detailed and thorough

Be analytical while being able to look at the whole picture (see the wood for the trees)

Be curious and self motivated

Be target oriented

Be able to multitask

Flexible-willing to take on additional tasks and assist in the execution of new projects

Resourceful

Autonomous and requires little supervision

Be fluent in English + Arabic

Additional Requirements

Ideally 2 years, but a minimum of 6-month experience in a customer facing role, providing effective customer focused solutions.

Ideally previous contact centre experience

High level of computer literacy

JobID: 113362444

 

https://jobs.apple.com/ie/search?job=113362444&openJobId=113362444&board_id=17682#&openJobId=113362444